Account Suspended due to use of paid process

Posit Professional & Hosted Products Posit Cloud
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On my Posit Cloud account, I suddenly received the message "Account suspended until... due to use of paid process". I haven't exceeded my allocated hours, nor any other account limit that I can find. The only contact info for Posit I could find is sales@posit.co.

I've seen several posts about this on here but none with any answers (shinnyapp.io Account is suspended - #2, Shinyappsio suspended until, blocked account - how to get help?).

Does anybody have any insight into this? Has this happened to others? What went wrong or how to solve?

It seems like several of us have had this issue and more people are likely to.

Thanks!

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I received this response from Posit Support, hopefully this will help others:

Nov 7, 2025, 10:39 EST

Hello,

Thanks for contacting Posit Support.

Sorry that you are running into this issue! We usually see this error used to restrict code that uses the Chrome driver system package, as this is prohibited from running on the free tier. You would need to upgrade to a paid plan in order to be able to use headless Chrome (shinyapps.io Documentation - Appendix / Posit Cloud Documentation - Advanced Topics).

I have removed the suspension so that you may make the changes as necessary if you would like to stay on the free plan.

Please let us know if you have any other questions or concerns and thanks for using Posit Hosted products!

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Hi Sage,
These are the results of steps we've had to take to combat abuse of the compute resources exposed via Posit Cloud -- some folks unfortunately take advantage of the free compute to do things like mine cryptocurrency. The automated restrictions we've had to institute are more extensive on free accounts.

Without looking into your project in detail I'm not sure what triggered this in your case, but I will say the most common "false positive" is currently probably headless web browsers like chrome, which are used under the hood by R packages that scrape websites for data. Unfortunately, a common manifestation of abuse we've seen is cryptominers using modern web technologies like WASM running in headless chrome.

Are you using a paid subscription or a free account? If it's a paid account we can get you in touch with support who can investigate your case further.

Thanks!
Mike

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Hi Mike,
Thanks so much for your comments! That makes a lot of sense. I figured it would be something like that, but couldn't find any information.

I use a free account. I was trying to save an animation created using the plotly r package and must have used a headless web browser. Good to know.

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Hi, I have also just had to same thing happen to me. I am using safari and am very confused on what I should do next. @mbaynton any ideas?

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Hi. I have the same problem with Safari browser. I didn't use the 25 hours that says the free plan.

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Can you share how you contacted Posit Cloud to tell them what happened to me on Safari browser? Thanks!

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