Slow plot generation in cloud service but not in local machine

I send this message to posit support:

I am having a problem with an app hosted in We have a Basic Plan. The problem is that when I send to make a specific plot in the cloud it takes too long to create the plot, but when I do it in local machine it takes very few seconds.

I am not sure what it could be the problem. I am using terra package to open this data. Could be a problem of

And now, also, I am having problem to connect to my account. I do not know if is a problem of my user? I am getting these strange ups and down lately in my account.

But I am not getting response.

Do you know if there is a problem with service??

Thank you