Shiny app greys out

I host shiny apps on a virtual (e.g., server and everything works fine. Except for some colleagues that use windows computers with Kaspersky virus protection. I added a Godaddy SSL certificate to my apps, but the app still grays out.

Shinyapps hosted on work fine on all computer. Does anyone has a hint?

Assuming you're using Shiny Server, did you check the app logs for what kind of error is occurring?

The app logs are empty, assuming the process finished without an error. The server log gives the following warning:

[2018-01-18 09:19:47.892] [WARN] shiny-server - RobustSockJS collision: Hwkggii8cj734LG6v0

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