R studio UI page is not loading

[Rlearner]

when i am trying to open the web UI the page is not loading
rserver is up and running
we have recently upgraded packages
port is in listening mode

[cole]

Thanks for posting!

Do you have any more details about what behavior you are seeing in the browser? What do you get when you execute the following from the terminal?

curl -i localhost:8787
curl -i -L localhost:8787

Sometimes clearing cookies / changing browsers can help.

[Rlearner]

Thanks Cole.... For the quick reply

I cleared the cookies/ changed the browser also but didn't work

curl -i localhost:8787

HTTP/1.1 302 Moved Temporarily
Server: nginx
Date: Thu, 06 Jun 2019 00:08:43 GMT
Content-Type: text/html
Content-Length: 53
Connection: keep-alive
Location: http://10.217.133.89:8787/auth-sign-in

http://10.217.133.89:8787&

[cole]

That is exactly the response I expected to see

Very strange. You could also try curl -i -L localhost:8787. That should probably return the sign in page itself.

Is port 8787 opened in the firewall for the server hosting RStudio Server? I.e. this is showing that you can access the login page from inside the server, but if you are trying to access RStudio in your browser, I presume that you are trying to access it from outside the server. As a result, the firewall for the server will need to allow external traffic to port 8787.

You can also try to curl from elsewhere. i.e.

curl -v -i -L my.ip.address:8787

If it does not return the same results as from inside the server, a firewall or other networking blockage is almost certainly your problem.