I'm trying to subscribe to the Posit blog. But the form does not respond at all when I click on the Confirm button, and I've not had any confirmatory email. Likewise, when I click 'Talk to us' and then I fill in the contact form to try to notify Posit that their manage-subscriptions form is not working, I fill in all the fields and again I check the box to agree to the privacy policy, and then when I click Submit, nothing at all happens. I've tried both Microsoft Edge and Firefox, both exactly the same.
Hello! Thanks so much for reaching out. Could you please let me know the URLs of the contact forms you tried and if you are redirected to our 'Thank You' page after clicking submit? For context, here is what the successful confirmation looks like on my end (using Firefox):
If you aren't seeing that, it might be a conflict with a browser extension. Could you try submitting the form in an Incognito window or with your extensions temporarily disabled to see if that fixes it?
Thank you. Sorry for the delay - the email notifying me of your message told me I could respond by replying to the email, but today I received an undeliverable notification on that as well! To answer one of your questions, no, my browsers definitely did not display that confirmation page. You asked for the URLs - I've attached screenshots showing the two pages that did not work. Thank you. Oops the page will only accept one file upload at a time from a new user, so I've kept the first page that did not work, the subscription management page.
Unfortunately using an InPrivate window is making no difference. I click Submit and nothing happens.
The two URLs are:
Subscription Management - Posit
Talk to Posit Sales - We're Here to Help You
And I've tested both forms in the Firefox InPrivate window (in addition to MS Edge), and it is precisely the same. I opened the Web Developer console and looked at Debug and nothing is added whenever I click on the Submit button. But there are four errors listed called New Relic Warning, don't know if that helps, see attached. Kind regards, Pauline
Thank you so much for the detailed reply! I will share with our Web team and will update you when we have a resolution.
1 Like
Hi @CodemakerPHS, we are still working on this issue! Thank you for raising it.
Hi @CodemakerPHS, our web team deployed a fix! Please try clearing your cache and cookies, and let me know if the issue persists. Thank you again for reporting!
Thank you so much. Yes, I was able to submit the subscription management form, and it showed me the nice thank you graphic with the high-five, and I also received a confirmation email. The sales form also submitted fine for me this time, and it showed the high-five, and then also displayed an invite to pick a time and date to speak to the team. So both were perfect, thank you very much. Best wishes.
Great to hear! Thank you!
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.
If you have a query related to it or one of the replies, start a new topic and refer back with a link.