missing api-ms-win-crt-runtime-I1-1-0.dll

I'm teaching an online intro stats course and a student is getting an error from RStudio saying this dll (missing apri-ms-win-crt-runtime-I1-1-0.dll) is missing. They have reinstalled RStudio and used the advice of the top google search page when you enter that error code, but the error persists. I'm asking them to run windows update and system file check. Does anyone have experience with this error code?

What version of Windows are they using? Most often, this implies that they're using an old version of Windows 7, and haven't installed OS updates.

If that's the case, we would recommend installing the OS updates if at all possible.

If not, they might have better luck using a previous release of RStudio, as available at https://support.rstudio.com/hc/en-us/articles/206569407-Older-Versions-of-RStudio.

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