Ahoy and welcome to community.rstudio.com.
Are you/they launching R via RStudio IDE? or just via the R application? (Differentiating R from RStudio)
The following info can help to diagnose startup issues.
Error Information:
Description of issue -
Attempted steps taken to fix -
System Information:
- RStudio Edition: (Desktop or Server)
- RStudio Version:
- OS Version:
- R Version:
- Output your diagnostics report (if possible):