Customer Review Analytics - 2020 Shiny Contest Submission

Customer Review Analytics

Authors: Ravi PV,Malathi S,Krishna Mohan S
Working with Shiny more than 1 year

Abstract: This application helps to analyse customer reviews/comments/remarks/feedback in a systematic way using text Analytics. Highly interactive User Interface to bring inferences from the text with different views as options. Based on the selected option corresponding data is populated, which can be further analyse through words (word cloud), tokenization(histogram). Word highlight to understand the context to bring inference

Full Description: Customer Review Data Analysis Dashboard helps to bring inferences from the customer review comments from various views such as Brand, Manufacturer, Category, rating and title.
Dashboard developed to view,

  1. Text Data Analysis

  2. Word Analyzer

  3. Data Analysis:
    Data based on the filter criteria selected dynamically

Word Analyzer

  1. Display words used in the review text
  2. Frequency of the top words
  3. Highlight the text based on the selected word
  • Dataset from Kaggle

Category: Consulting
Keywords: Shiny;text Analytics;WordCloud;Tokenization;FeedbackAnalytics
Shiny app:
RStudio Cloud:


Full image:

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