"Account limit exceeded" shown on application

An "Account limit exceeded" watermark is being added to our applications although the account usage (9.28 hours) is significantly lower than the 500 active hours included in our basic plan. Explanations greatly appreciated.

Hello. That is unexpected, as no changes have been made to shinyapps.io. Could you please submit a support ticket and share screenshots/urls?

Thank you.

Alex

Ok. Thanks. Support ticket submitted.